kf88's Privacy Policy — Your Information Is Our Responsibility

kf88 is a trusted online gaming and betting platform in Bangladesh. We treat the protection of our users' privacy as our highest priority. This Privacy Policy ("Policy") explains what information we collect when you use kf88's website, mobile platform, or other services, how we use it, who we share it with, and what rights you have over your information.

This Policy applies to all kf88 services — including cricket betting, slots, live casino, sports events, roulette, and other game categories. By using our platform, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

kf88 may collect the following types of personal information:

2.1 Information You Provide

This includes information you voluntarily provide during account registration and use:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay numbers and bank account details

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device information
• Browser type and version
• Login and logout times
• Gaming activity history and betting details
• Transaction history — deposit and withdrawal records
• Browsing behaviour collected through cookies and similar technologies

2.3 Information Received from Third Parties

Some information about you may be received from our payment processing partners or identity verification service providers. Such information is used solely for the purpose of transaction security and confirming your identity.

kf88 uses collected information only for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Distributing bonuses, promotions, and rewards
• Ensuring uninterrupted delivery of gaming services

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Identifying fraudulent transactions
• Complying with anti-money laundering (AML) regulations
• Verifying account age and identity

3.3 Customer Support

• Resolving your complaints and issues
• Communicating via live chat or email
• Sending account-related notifications

3.4 Service Improvement

• Analysing and improving the user experience
• Monitoring platform performance
• Planning new features and services

3.5 Responsible Gaming

By monitoring your gaming behaviour, we can identify potentially problematic gaming patterns and provide support if needed. This is done solely for your protection.

kf88 never sells your personal information to third parties for commercial purposes. However, in certain specific situations we may share limited information:

4.1 With Service Partners

Transaction information necessary to complete payments may be shared with bKash, Nagad, Rocket, Upay, or bank transfer institutions. Limited information may also be shared with game software providers for technical purposes. In every case, the partner party is bound by a strict confidentiality agreement.

4.2 For Legal Obligations

We may be required to provide information in response to a legal order from a competent authority or a court ruling. Any such disclosure will be limited strictly to what is legally required.

4.3 In the Event of Business Changes

In the event of any future corporate restructuring, merger, or acquisition involving kf88, user information may be transferred to the new controlling entity. Even in such cases, the standards of this Privacy Policy will continue to be upheld.

kf88 implements industry-standard technical and organisational measures to protect your personal information. Our security framework includes:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive information — especially payment-related data — is kept in an encrypted format.
• Access Controls: Only authorised personnel can access your information, and only within necessary limits.
• Regular Security Audits: Our systems undergo regular cybersecurity audits.
• Firewall and Intrusion Detection: Advanced firewall systems are in place to prevent unauthorised access.

However, no method of transmitting information over the internet is 100% secure. We make every effort to protect your information, but we cannot guarantee complete security. If you suspect a security breach, please notify our support team immediately.

kf88 uses cookies and similar tracking technologies to improve your user experience and monitor platform performance.

6.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login status and the basic functionality of the platform.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytical Cookies: Used to analyse platform usage and improve service quality.

6.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may cause some important platform features to not work properly, such as staying logged in.

As a kf88 user, you have the following rights over your own information:

7.1 Right to Access

You may request at any time to know what information we hold about you.

7.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you may request a correction. We will make the correction as quickly as possible.

7.3 Right to Erasure

In certain specific circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations or legitimate business requirements.

7.4 Right to Object to Processing

You may object at any time to marketing communications. Following such a request, we will stop sending you marketing communications.

7.5 Right to Data Portability

You may request that the information we hold about you be provided in a common, machine-readable format.

To exercise any of the above rights, email us at [email protected] or contact our support team via live chat.

kf88 retains your personal information only for as long as it is necessary or legally required.

• Account Information: For as long as your account is active and for a defined period after it is closed.
• Transaction Records: For the period required under financial regulations.
• Gaming History: For a defined period for the purposes of responsible gaming and dispute resolution.
• Customer Service Communications: For quality assurance and record-keeping purposes.

Once the defined retention period ends, data is securely deleted or processed in a way that prevents identification.

kf88's services are for persons aged 21 and over only. We do not knowingly collect personal information from minors. If we believe that a minor's information has entered our system, we will promptly arrange to delete that information and close the associated account.

If you believe that a minor has opened an account on our platform, please notify us immediately at [email protected].

kf88 reserves the right to change or update this Privacy Policy from time to time. For any significant changes, we will post a clear notice on our platform and the "Last Updated" date at the top of the page will be revised.

If you continue using kf88 after any changes, it will be understood that you have agreed to the updated Policy. Make a habit of reading this Policy regularly so that you are always aware of the latest information.